Refunds & Returns Policy

Refunds and Returns Policy

General Policy

Fidelity Fulfilment is a service provider, we do not buy & sell physical goods. Consequently, we do not offer refunds or returns for any of our fulfilment services once they have been initiated or completed.

Service Commitment

• We strive to maintain a high standard of accuracy and efficiency in our fulfilment processes.
• If you encounter any issues with the services provided, please contact our customer support team immediately. We are committed to resolving any issues promptly and effectively.

Exceptional Circumstances

While refunds and returns are generally not applicable to our services, we understand that exceptional circumstances may arise. Any return or refund request will be reviewed and agreed at the sole discretion of the business.

Invoice Disputes

You have 30 days from the date of the invoice to dispute any charges. To initiate a dispute, please contact our customer support team with full details of the issue.

Each dispute will be reviewed individually, and we will work with you to resolve the matter in a timely and fair manner.

Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, or if you need assistance with any service-related issues, please reach out to our customer support team at:

Email: refunds@fidelityfulfilment.com
Phone: 01327 220660
Address: Unit 1, Orion Close, Mustang Park, Daventry NN11 8NW

Amendments

We reserve the right to amend this Refunds and Returns Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about our current practices.

Governing Law

This Refunds and Returns Policy shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.