Home & Gift Fulfilment Services

Curated fulfilment for home and gift brands

Gifting ecommerce fulfilment that helps your brand deliver joy, with beautiful, innovative products. Whether you need seasonal capacity, personalised inserts, unique packaging options or a B2B-savvy partner, you can count on Fidelity, the Gift Association’s fulfilment partner.

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What we do

Omnichannel fulfilment.

Seamlessly integrate with platforms including Amazon, Etsy, Shopify, or WooCommerce and connect your retail stores from Walmart to Harrods, Next or Wayfair. You’ve worked tirelessly to win buying contracts for your gifting products, now choose a fulfilment partner that can keep pace with your growth trajectory.

Flexible Shipping

Whether your giftware or home furnishings brands needs next-day, standard or express delivery, our competitive courier shipping options mean your customers get their presents and purchases exactly when they need them. With real-time tracking live in our platform, you always know where your orders are.

Inventory Management

With seasonal surges, promotional offers and keeping things fresh with product innovation, keeping on top of your inventory and SKUs can be a full-time endeavour. Not with Fidelity. Our inhouse WMS, Unify, is built by ecommerce operations teams for ecommerce operations teams and you’ll soon experience inventory management as it’s meant to feel.

Custom Gift Packaging

From delicate tissue paper to fully printed inserts and wraps. From personalised notes to handtied ribbons. From mix and match combos to themed sets. We’ll follow packing rules to perfection, turning each order into a special unboxing moment.

What sets us apart

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Giftware Association Approved

The Giftware Association is at the heart of the UK's gift and home industry with over 70 unique years' experience. Our partnership shows our commitment to supporting Home and Gift brands - offering our support, expertise, and advice to members, and partnering with brands to help them grow.

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Quality Control

 

With teams and facilities owned and operated solely by Fidelity, and an in-house tech platform that’s designed and developed by ecommerce operations experts, service excellence is really baked into what we offer at Fidelity. If your brand is about to get serious about strategic growth, we’re your secret to pulling it off with a hitch.

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Partner for Global Growth

Your product is flying off the shelves and your B2B orders are rolling in faster than you can handle. You need to keep things sharp, simple and consistent when it comes to fulfilment. Fidelity is your one stop shop for one partner, one tech platform and one level or service whether your shipping in the US, UK or EU.

Introducing Unify

Our proprietary warehouse management system, Unify, is designed specifically to handle the complexity and scale of modern fulfilment.

Unlike off the shelf solutions, Unify is built by fulfilment experts to deliver speed, accuracy, and flexibility, so you stay in control.

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Native EDI and API integrations

Connect effortlessly with ecommerce platforms, retailers and carriers - no third-party add-ons required.

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Customisable workflows

Adapt order and inventory processes on the fly, with configurable rules tags and picklist templates.

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Real-time visibility

Stay in control, wherever you are. Manage orders, track inventory, and monitor performance, all through a fast browser-based interface.

Flexibility, built in

Trusted by high-volume omnichannel brands

All in one place

Trusted by high-volume omnichannel brands

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150+ platform integrations

with Fidelity's software solutions

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B2B, B2C, and Omnichannel

fulfilment solutions

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300,000 sq. ft.

of global storage

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Expert teams

in the UK, EU and US

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99% accuracy rate

with over 25,000 items shipped per day

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Full customer support

and easy onboarding

Made for You

Seamless fulfilment shaped around your brand.

Global Reach

Delivering growth across every market.

Don’t just take our word for it

  • "We’re working with Fidelity in the Netherlands, and two key things stand out for us: their tech capabilities, like a strong WMS, and the transparency that allows us to act quickly - whether updating SKUs, product titles and variants, or simply sharing a tracking link and knowing when something has been dispatched. The other is Fidelity’s alignment with our company ethos and sustainable practices, finding a third-party logistics providers who supports and can almost reinforce our brand’s mission.”

    Jake Portner
    Hylo Athletics
  • "We are Zabi Hair – a young and ambitious company in the beauty industry. With our self developed product, the HairBooster, we experienced rapid growth. Of course, that growth came with challenges, but thanks to Fidelity’s super-fast service, we were able to scale immediately. This allows us to keep our full focus on what really matters: our customers and their hair. Thanks to Fidelity, we are able to continue achieving our dream growth."

    Zinzi Burg
    Zabi Hair
  • “We had the products but not the capacity to serve customers quickly. With Fidelity, we found fast service and great communication, and when we saw they had locations in the UK and US, we knew this is a partner we could truly grow with.”

    Marinde Duijker
    FittFaves
  • "Fidelity, with their presence in both the UK and the Netherlands, has made it really easy for us to enter new markets, from the UK to the EU, Australia, and Asia. Their tech was really important to us, giving us full visibility of our stock, orders, everything really, making it simple to manage multiple locations. Compliance is straightforward, and Fidelity has been able to support our growth from small initial stock to the large volumes we handle in the US."

    Brent Wrigley
    Tile (Life 360)

150+ integrations

Link your sales channels and couriers in one place. Our system connects to over 150 platforms, couriers, retailers and apps, including Shopify, WooCommerce, and Amazon. And with our proprietary Unify software, real-time updates keep your orders flowing smoothly. This means fewer errors, faster deliveries, and more time for you to focus on growing your business.

More information

Have questions about our home and gift ecommerce fulfilment services? We’ve answered some of the most common queries to help you understand how we support your business every step of the way.

What home and gift fulfilment and 3PL services does Fidelity offer?

We provide end-to-end ecommerce and omnichannel fulfilment tailored for a range of home and gifting brands: From bathing, candles, gourmet kitchen sets, baby and mum giftsets, toys and novelty products. We understand what it takes to support gifting brands with order fulfilment and we offer the complete end-to-end package including warehousing, inventory management, pick and pack, bespoke packaging, shipping, and returns.

Fidelity is a patron of the Giftware Association - what does this mean?

Fidelity Fulfilment is a patron of the Giftware Association, which is a UK-headquartered trade body representing home and gift brands across the UK, EU and US. Providing support, learning and representing the industry to government, the GA has been a springboard for many successful and beloved gift brands. Fidelity is proud to be a patron and as part of this partnership we are working with the GA to support its members with tailored advice and guidance with all things around international fulfilment, from webinars and events through to content and one to one sessions. Find out more by speaking to one of our team today.

Where are your fulfilment centres located?

As a global fulfilment service, Fidelity has centres across the UK, US, and EU to meet your needs for faster delivery times, reduce shipping rates, and growing volumes in new locations.

We're ready when you are.

Find out how we help brands scale faster, smarter.
Use our quick no-obligation quote form, or speak to our team.