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Made Simple.

We take care of your returns, so you can focus on providing a great service for your customers.

Reverse Logistics

Our Returns Management Services

Fidelity's industry-leading returns management solution takes the hassle out of the return process. Whether you're B2B, B2C, or omnichannel, we simply the returns process for both you and your customers with our expert warehouse teams, state-of-the-art software, and platform integrations.

  • Full integration with leading sales platforms
  • Live stock visibility
  • Repair and Refurbishment teams
  • Eco-friendly recycling options




Our Returns Process


How we can help:

Fast Turnaround

We process all returns* within 24 hours of receipt, and more than 80% of returns within 12 hours.

*excluding those requiring reworking or repair

Quality Control

Our detailed and thorough inspections on your returned orders help you reduce losses, maintain stock integrity, refurbish, or repair where needed – and ethically recycle where required

Fast Turnaround

We process all returns* within 24 hours of receipt, and more than 80% of returns within 12 hours.

*excluding those requiring reworking or repair


Repair, Refurbish, Recycle.

Sustainable Solutions For Your Returned Stock.

Returned goods can have a high environmental impact, as well as costing you money. So it's vital to ensure that your goods are dealt with in the most efficient way - whether that's fixing a defect and repackaging the item for resale, or recycling it ethically if it can't be sold again.
Hands of warehouse worker lifting box, horizontal
Repair & Refurbishment Services

Repairing defective items is more sustainable than disposing of them, but it can be a labour-intensive task. Here at Fidelity we’ll take care of it. Our full repairs service is included in our e-commerce returns management services, saving you time that can be better spent on running your business. Once your item is restored to resalable condition, we’ll pack it up so that it’s ready to be sent out to the next customer.

Recycling Returned Goods

Unfortunately, returns that can’t go straight back into rotation may end up becoming ‘dead’ stock, destined for landfill, and costing you money to store or dispose of. As part of our returns management services, we can often provide environmentally friendly alternatives to disposal for this kind of stock, such as sending it on to discounted retailers, charities and recycling projects.


Find out more about our Integrations


Let's work together

Whatever the size of your business, Fidelity has grown by flexibly supporting our clients' needs (it's the reason we still support them today).

So, if you're ready to take your business to that next level, speak to our team and discover how our experience and expertise can help your business thrive.

Take that first step towards better fulfilment for your business.