Ecommerce returns - we've got you covered
Returns management is the ecommerce headache no one asked for. It’s costly, complex, and a customer service minefield. No wonder it gets a bad rap. But smart brands know better: returns are a vital part of the customer experience. And, done right, a good returns process build loyalty.
At Fidelity, we treat ecommerce returns as a strategic advantage, not an afterthought. Our tech platform, Unify, has returns baked in from the start. And our smart physical returns operation keeps unwanted items processed efficiently, retaining value all the way to resale. With Fidelity in your corner, returns start working for you- cutting costs, delighting customers, and keeping those five-star reviews rolling in.
Why Choose Fidelity
25,000
parcels processed per day
99%
picking accuracy
300,000
sq. ft. of global storage
Native EDI and API integrations
Connect effortlessly with ecommerce platforms, retailers and carriers - no third-party add-ons required.
Customisable workflows
Adapt order and inventory processes on the fly, with configurable rules tags and picklist templates.
Real-time visibility
Stay in control, wherever you are. Manage orders, track inventory, and monitor performance, all through a fast browser-based interface.
Flexibility, built in
Trusted by high-volume omnichannel brands
All in one place
Connect to multiple stores and platforms
Made for You
Seamless fulfilment shaped around your brand.
Global Reach
Delivering growth across every market.
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"We’re working with Fidelity in the Netherlands, and two key things stand out for us: their tech capabilities, like a strong WMS, and the transparency that allows us to act quickly - whether updating SKUs, product titles and variants, or simply sharing a tracking link and knowing when something has been dispatched. The other is Fidelity’s alignment with our company ethos and sustainable practices, finding third-party logistics providers who support and reinforce our brand’s mission.”
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"We are Zabi Hair – a young and ambitious company in the beauty industry. With our self developed product, the HairBooster, we experienced rapid growth. Of course, that growth came with challenges, but thanks to Fidelity’s super-fast service, we were able to scale immediately. This allows us to keep our full focus on what really matters: our customers and their hair. Thanks to Fidelity, we are able to continue achieving our dream growth."
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“We had the products but not the capacity to serve customers quickly. With Fidelity, we found fast service and great communication, and when we saw they had locations in the UK and US, we knew this is a partner we could truly grow with.”
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"Fidelity, with their presence in both the UK and the Netherlands, has made it really easy for us to enter new markets, from the UK to the EU, Australia, and Asia. Their tech was really important to us, giving us full visibility of our stock orders and making it simple to manage multiple locations. Compliance is straightforward, and Fidelity has been able to support our growth from small initial stock to the large volumes we handle in the US."
Ready to take over the world?
If you're about to launch your ecommerce brand internationally or already sell globally but perhaps you're seeing cracks appear in your logistics model, Fidelity's owned and operated model is here to give you the edge on your competitors. Whereas many global 3PLs outsource fulfilment to partners to extend their reach, Fidelity owns and runs all its facilities worldwide meaning you get one level of service everywhere: excellent.
Our expert local teams are deeply experienced launching brands in-country with omichannel go-to-market plans. Fidelity is the secret weapon your ops teams have been crying out; the backbone you need to smash sales targets in new territories. With one unified tech platform for live tracking, intelligent stock data and trend mapping, you can keep on top of all your sales channels globally without breaking a sweat.
