Returns

Made Simple.

Returns

Made Simple.

Fidelity’s cloud-based returns management system makes the whole process stress-free. We take care of your e-commerce returns, so you can focus on providing a great service for your customers.

How It Works

Benefits

Take Control Of Your Returns

Our e-commerce returns management services make the returns process as simple as possible - both for you and your customers.

Take Control of Your Returns

Our e-commerce returns management services make the returns process as simple as possible – both for you and your customers.

How we can help:

Fast Turnaround

We process all returns* within 24 hours of receipt, and more than 80% of returns within 12 hours.

*excluding those requiring reworking or repair

Quality Control

Our detailed and thorough inspections on your returned orders help you reduce losses, maintain stock integrity, refurbish, or repair where needed – and ethically recycle where required

Cloud-Based Software

Fidelity’s cloud-based systems process your returns quickly and efficiently, giving you live visibility of your customers’ orders, and the stage of their returns.

Sustainability

Repair, Refurb, Recycle.
Sustainable Solutions For Your Returned Stock

Returned goods can have a high environmental impact, as well as costing you money. So it’s vital to ensure that your goods are dealt with in the most efficient way - whether that’s fixing a defect and repackaging the item for resale, or recycling it ethically if it can’t be sold again.

01. Repair & Refurbishment Services

Repairing defective items is more sustainable than disposing of them, but it can be a labour-intensive task. Here at Fidelity we’ll take care of it. Our full repairs service is included in our e-commerce returns management services, saving you time that can be better spent on running your business. Once your item is restored to resalable condition, we’ll pack it up so that it’s ready to be sent out to the next customer.

02. Recycling Returned Goods

Unfortunately, returns that can’t go straight back into rotation may end up becoming ‘dead’ stock, destined for landfill, and costing you money to store or dispose of. As part of our returns management services, we can often provide environmentally friendly alternatives to disposal for this kind of stock, such as sending it on to discounted retailers, charities and recycling projects.