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Tailored Fulfilment For Growing Brands

Unlock your potential with our ecommerce fulfilment services, designed for ambitious businesses.

Order Fulfilment, from the eCommerce experts

Whether you're an online seller looking to grow your brand, or a global enterprise exploring new markets, we can help you find the fulfilment solutions you need. From ecommerce order fulfilment to returns management, we provide detail-oriented, tailored fulfilment services to businesses of all sizes. 

What makes us different? Everything we do is built around you. Our proprietary software helps your business track and monitor your orders 24/7, from anywhere in the world. Our international fulfilment teams pick, pack and ship your goods with over 99% accuracy, ensuring your customers keep coming back. And our in-house customer support means you're more than just a number - we're a part of your team, dedicated to helping your business grow.

If you're looking for a fulfilment partner who does more - you need Fidelity.

Global Warehouses

Grow your business with our international fulfilment sites

Whether you’re B2B or B2C, Fidelity’s international warehouse locations and global distribution services efficiently connect you to your customers. As a multi-national supply chain solution provider, we support manufacturers and brand owners around the world.

Pick. Pack. Ship.

From our highly skilled warehouse operatives

Pick and pack, quality control, kitting and refurbishment – our team can do it all.


State of the art Warehouse Management System

Fidelity’s proprietary software empowers you to effortlessly oversee your stock, manage product lines, and enjoy round-the-clock visibility.

Globally capable, locally focused

Whether you’re B2B or B2C, Fidelity’s international warehouse locations and global distribution services efficiently connect you to your customers. As a multi-national supply chain solution provider, we support manufacturers and brand owners around the world.

Our Services

Secure Fulfilment Centers

We understand you want to keep your products safe. That’s why we go the extra mile to provide you with state-of-the-art secure warehousing solutions. Our facilities are equipped with advanced security measures, ensuring your goods are protected around the clock.

Fidelity's inventory management system gives you real-time visibility into your stock levels, offering peace of mind - and the ability to plan ahead with confidence. And with our bonded storage options, you can defer duties and taxes until your products are ready to send out, saving you valuable resources.

Our Fulfilment Process

Global Warehouse Space
Picking Accuracy
Parcels Processed per Day

Tailored Fulfilment for Online Sellers

We Pick

Fidelity's expert picking service helps your customers recieve their orders quickly, and error-free. In fact, we boast an accuracy rate of over 99%. This precision not only reduces the likelihood of order mistakes, but also boosts your brand's reputation for reliability and quality.
We Pack
Our meticulous process guarantees that each item is packaged with care. And with options for custom packaging, inserts, and white labeling, you can showcase your brand identity with every shipment. Don't settle for one-size-fits all packaging options.
We Ship
Our partnership with leading shipping providers allows us to offer tailored B2B and B2C shipping options, to meet the diverse needs of both you and your customers. Whether you need expedited delivery, or budget-conscious options, we find the best solution for you.
Order Returns
Fidelity’s cloud-based returns management system makes the whole process stress-free. We take care of your eCommerce returns, so you can focus on providing a great service for your customers. And with our expert quality control teams, your goods are ready for resale quickly and efficiently.
We provide specialised kitting solutions, tailored to suit the needs of your brand. From gift sets to subscription boxes, we can effortlessly customise product bundles and kits to your exact specifications. Speak to our team to find the perfect solution for your brand.
Bespoke Packaging
We offer a variety of cost-effective, environmentally friendly stock packaging solutions, at competitive rates. Or if you're looking for that personal touch, our established packaging and label manufacturing partners will work with you, helping you design unique packaging that your customers will love.
From the biggest brands, to the next big thing. We’re trusted by:
Sound united
B & W

Why Partner with Fidelity Fulfilment?

Our dedicated team works hard to ensure that every order reflects your brand identity and values. It's more than just fulfilment; it's a personalised extension of your brand.

So, what it's like to work with us? Hear why Mouse Mansion chose Fidelity Fulfilment as their global fulfilment partner, to enable them to grow internationally.

Read Their Customer Story 

Stay Connected
With state-of-the-art cloud software

Track and monitor your fulfilment from anywhere in the world, 24/7, with our industry-leading warehouse management software.

Quality Service
From our highly skilled warehouse operatives

Pick and pack, quality control, kitting and refurbishment – our team can do it all.

Ongoing Support
From our dedicated Customer Service Team

Fidelity’s customer support team works for you, helping everything run smoothly from our UK fulfilment centre.

Global Customer Support

With dedicated fulfilment teams in the UK, US, and Netherlands, we provide expert assistance and guidance tailored to the unique needs of your region. Our responsive and friendly support means that you receive the care and attention you deserve.

Whether it’s resolving enquiries or helping you reach new markets, we’ve got you covered with our seamless international customer support. We’re there for you every step of the way.



Fidelity's state of the art integration software seamlessly links together your web stores, e fulfilment, and shipping - giving you total visibility over the ecommerce order fulfilment process.

  • Connects leading platforms, web stores, and courier services
  • Simpler inventory management, with live stock updates
  • Provides total visibility over the fulfilment process 



Returns Management

Restock, Resell, Refurbish

Returns are an inevitable part of eCommerce selling - but at Fidelity, we make the process as smooth and simple as possible, for both you and your customers.

We offer a fully tailored returns management service, designed to suit your business. Whether you're a fashion brand, a cosmetics company, or selling home goods, we can help take the hassle out of returns management with our specialist returns management teams.

Let us handle the entire process, from start to finish. From returns intake, to repair or refurbishment, all the way to restock and resale - speak to our team today to find out how we can simply your processes and get your goods back on sale as quickly as possible.

"I really like Fidelity’s personal approach - they feel a part of our business, only at a different location. On a first-name basis with everybody – that’s the way I like to work."

Ian Schaapman – The Mouse Mansion

Value Added Services

Custom Packaging

We understand that every detail matters - which is why we go the extra mile to ensure your brand experience is exceptional. Whether it’s custom branding stickers, a personalised thank-you card, or bespoke gift packaging, our custom packaging options help set your brand apart.

From branded packaging tape to distinctive shipping bags, your brand is in safe hands with Fidelity. Not sure what you're looking for? Our team of experts can help advise, support, and solve your custom packaging needs.


Industry-Specific Fulfilment

Looking for something a bit different? We go beyond traditional ecommerce fulfilment. We've worked with brands from across all industries - from premium perfumes, nutritional supplements, and even in-house clothing printing. Whatever the needs of your business, Fidelity can help you find the perfect solution.

If you're struggling to find an outsourced fulfilment option to meet the unique needs of your brand or industry, get in touch with our team. We'll work with you to find the best options to help your business grow.


Omnichannel Fulfillment

For B2B and B2C

Reach your customers everywhere, with Fidelity. Whether you need goods fulfilled to retailers, wholesalers, or direct to your customers, our multi channel fulfilment solutions can help. From customer orders to large retail shipments, we accommodate a large range of shipping requirements. This includes specialist shipping methods such as:

  Pallet Shipments
  Special Delivery Instructions
  Custom Packaging

And for eCommerce sellers using multiple sales channels, we integrate with prominent platforms and webstores across the world; including Amazon,, Wehkamp, and Groupon.


Let's work together

Whatever the size of your business, Fidelity has grown by flexibly supporting our clients' needs (it's the reason we still support them today).

Discover how our experience and expertise can help your business thrive. Contact our US team today.