Fulfilled by Fidelity

eCommerce. Fulfilled by Fidelity

From our e-Commerce fulfilment center, based in the heart of the UK.

We provide straightforward e-commerce fulfilment services, so you can focus on growing your business.

From warehousing to returns management, we pride ourselves in offering fully bespoke, tailored services that meet your business needs. Whether it’s small, high value items, or palletised goods, our team of experts are on hand to provide the best solution for your business. 

Our customers are some of the most recognisable brands in the world.

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Global Shipping

Full courier integration, ensuring your inventory reaches its destination anywhere in the world.

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Inventory Management

Our cloud WMS provides real-time access to your inventory, with full stock sync to your web-shops.

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e-Commerce Fulfilment

Your products, any platform – reach more customers with our multi-channel fulfilment capabilities

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Flexible Support

From returns, fulfilment logistics, and customer support from our dedicated team.

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Amazon FBA & SC

We help you stay in control – Fidelity supports Amazon’s vendor and seller central business.

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Let our in-house systems specialists connect our systems with your web-shop, ERP or accounting system.

Reporting & Analytics

Build reports, interrogate data and track KPI’s – all in real-time on our cloud based software.

Inventory Tracking

From goods receipt through to customer delivery – track your products journey with us.

Total Support

ZenDesk, LiveChat, email or phone support – we’re there for you and your customer.

Easy Implimentation

Hassle free implementation and on-boarding

Working with our on-boarding team, we will create a bespoke solution for your business needs.



Our services include returns handling, quality control, customs clearance, product testing and reworking. We have an open and flexible approach to identifying the best solution for your business.

Value Add Services


Value added services are at the core of everything we do at Fidelity. We go the extra mile to ensure your goods are received and handled with the same care that they would be from a member of your own team.

High Value Items


As an HMRC bonded warehouse, we understand the importance of security.
From our data privacy policies, to our access controlled warehouse – we can meet the strictest of needs to ensure your products are handled safely and securely.

We specialise in handling high-value items, with full serial and batch number traceability.


Warehouse Space


Pick-face locations


Pallet Locations

eCommerce Returns Management

Fidelity will record, grade and process your returns ready for resale or redistribution.

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We fast-track returns through our goods in, as we understand the importance of quick turnaround.


Our quality control team will then assess the return, grading the item by condition and keeping you updated.


We provide in-house rework operations to recondition or repack products ready for release.


Products meeting your criteria for resale are restocked and made available for customer order.

Integration. Seamless, straightforward, and customised to your needs.

Fulfilment services work more smoothly when everything is integrated. So we connect to all the major shopping, courier and ERP platforms, including Shopify, Magento and WooCommerce.

Need something extra? Our in-house software developers can custom code any specific integration you require.

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Ready To Find Out More?

Get in touch with our team today for more information on how we can help.