Tailored Fulfilment For Growing Brands

Our tailored, future-ready fulfilment solutions unlock business potential, allowing ambitious businesses to grow and reach new customers.

Fidelity Fulfilment: Your Trusted eCommerce Fulfilment Partner

We provide straightforward e-commerce fulfilment services, so you can focus on growing your business. From warehousing to returns management, we pride ourselves in offering fully bespoke, tailored services that meet your business needs. Whether it’s small, high value items, or palletised goods, our team of experts are on hand to provide the best solution for your business.

Get your custom quote today and find out why we’re the best choice for your brand. Our team of fulfilment experts are ready and waiting to take your business to that next level.

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Why Fidelity

  • 150+ platform integrations
  • 99% accuracy rate
  • 300,000 sq. ft. of global storage
  • 25,000 items shipped per day
  • Global locations: UK, EU & US
  • Expert teams
  • 24 hour access online
  • Full customer support
  • Easy onboarding
  • 25+ years’ experience
  • Environmentally friendly

Data Driven

Through continuous investment in our cloud-based WMS platform, we offer a diverse range of uniquely flexible e-commerce fulfilment, warehousing and just-in-time solutions. We’re proud of our systems, and understand the difference that data-driven solutions can make to your business.

Forward Thinking

The world of fulfilment is always changing. Our consultative and modern approach to process improvement has earned us a reputation for improving benchmark levels of accuracy and cost of supply. Our team of experts are on hand to guide you through, and help future-proof your business.

Brand Focused

With our longstanding partnerships with some of the world’s most respected manufacturing organisations and brands, we know that your business is our business. Fidelity partners with companies we believe in – and with our experience and expertise, we’re the ideal people to help your business grow.

Our Heritage

We have the experience and resources to allow your business to thrive! 

Fidelity was founded in 2010 by Stephen Williams and Simon Vincent. Their background in mission critical 3PL, warehousing, e-commerce and B2B retail solutions helped establish Fidelity Fulfilment as a company with innovation built at its core.

We set out to make things simpler for our clients, by building on our experience and strong relationships with international manufacturers and OEMS to develop a better way of providing 3PL, 4PL & fulfilment solutions.

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Ecommerce Platforms, Couriers and more.

From the biggest brands to the next big thing. We’re trusted by:

Our Services

Returns Management Made Simple

Our ecommerce returns management services make the returns process as simple as possible – both for you and your customers. Towards this, we process all returns not requiring reworking or repair within 24 hours of receipt, and more than 80% of returns within 12 hours.

Our detailed and thorough inspections on your returned orders help you reduce losses and maintain stock integrity, and our cloud-based systems provide you with live visibility of your customers’ orders, and the stage of their returns.

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Our Services

Secure & Bonded Warehousing

We understand you want to keep your products safe. That’s why we go the extra mile to provide you with state-of-the-art secure warehousing solutions. Our facilities are equipped with advanced security measures, ensuring your goods are protected around the clock.

With our meticulous inventory management, you’ll have real-time visibility into your stock levels, giving you peace of mind and the ability to plan ahead with confidence. And with our bonded storage options, you can defer duties and taxes until your products are ready to send out, saving you valuable resources.

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“Fidelity’s experience means they are able to come up with solutions we didn’t even know were possible – meaning we can focus on doing what we do best, growing our business.”

Jason MarkwickGeneral Manager, Arcadia

Our Services

Global Customer Support

With dedicated fulfilment teams in the UK, US, and Netherlands, we provide expert assistance and guidance tailored to the unique needs of your region. Our responsive and friendly support means that you and your customers receive the care and attention you deserve.

Whether it’s resolving enquiries or helping you reach new markets, we’ve got you covered with our seamless international customer support. We’re there for you every step of the way.

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Value Added Services

Unique Packaging

We understand that every detail matters, which is why we go the extra mile to ensure your brand experience is exceptional. Whether it’s custom branding stickers, a personalised thank-you card, or bespoke gift packaging, we meticulously package your products according to your preferences.

What sets us apart is the way we are able to seamlessly incorporate your brand into every aspect of the fulfilment process. From branded packaging tape to distinctive shipping bags, your brand is in safe hands with Fidelity.


No question is too unusual for us. It’s precisely this open approach that has led to the expansion of our capabilities and expertise. A prime example of our commitment to going beyond traditional logistics and fulfillment is our expansion to include clothing printing services. We aim to be more than just a service provider; we’re your versatile fulfilment partner.

Curious to see what we can do for your company?

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Tailored Solutions for Retail, Wholesale, and Consumers

Today, webshops are increasingly selling their products to retailers and wholesalers, and B2B companies want to offer their products and services to consumers. We combine these two worlds with our fulfilment services.

From consumer orders to large retail orders, we accommodate a wide range of shipping requirements. This includes complex shipping methods like multipack and pallet shipments, special delivery instructions, and unique packaging demands. And for webstores, we integrate with prominent platforms across the world – whether you sell through Amazon, Bol.com, Wehkamp, or Groupon.

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Whatever the size of your business, Fidelity has grown by flexibly supporting our clients' needs – it's the reason why we still support them today!

So, if you're ready to take your business to that next level, speak to our team and discover how our experience and expertise can help your business thrive.

Take that first step towards better fulfilment for your business.