Omnichannel and Specialist Fulfilment

Tailored fulfilment solutions for complex logistical needs

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B2B and B2C

We provide the same level of flexibility and reliability for both B2B and B2C orders, ensuring that your customers receive their products on time, every time. Whether you're fulfilling orders for retail partners or individual consumers, our international fulfilment teams are here to support you every step of the way.

Scalable Solutions

As your business grows, so do your fulfilment needs. That's why we offer on-demand scalability, allowing you to scale your operations up or down as needed without any hassle - whether it's a sudden spike in demand, or selling into a new market, our warehouse teams are on hand to support your business growth.

International Reach

With our global team of fulfilment centers, we offer international fulfilment solutions that enable you to reach customers around the world. Whether you're expanding your market footprint or fulfilling orders from overseas customers, we have the infrastructure and expertise to support your international growth.

Custom EDI

Other fulfilment companies struggle to handle to complexity of EDI setups, relying on third party connections and software. Our Unify WMS has native EDI integration built in - meaning we can connect to retailers and platforms quickly and easily.

Seasonal Support

Seasonal fluctuations in demand are a natural part of business. Our international fulfilment teams are prepared to provide seasonal support when you need it most, ensuring that you can handle increased order volumes without compromising on quality or efficiency. 

Simplify your selling, with Fidelity

We work with businesses from a huge variety of industries - so we're the experts in dealing with diverse product types. Whether you're selling high-value goods, or have large-scale orders that need specialised handling and shipping, you need a fulfilment partner you can trust. Our tailored fulfilment solutions are designed for omnichannel sellers, to simplify the process and streamline your operations.

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Why Choose Us

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25,000

parcels processed per day

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99%

picking accuracy

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300,000

sq. ft. of global storage

Introducing Unify

Our proprietary warehouse management system, Unify, is designed specifically to handle the complexity and scale of modern fulfilment.

Unlike off the shelf solutions, Unify is built by fulfilment experts to deliver speed, accuracy, and flexibility, so you stay in control.

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Native EDI and API integrations

Connect effortlessly with ecommerce platforms, retailers and carriers - no third-party add-ons required.

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Customisable workflows

Adapt order and inventory processes on the fly, with configurable rules tags and picklist templates.

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Real-time visibility

Stay in control, wherever you are. Manage orders, track inventory, and monitor performance, all through a fast browser-based interface.

 

Flexibility, built in

Trusted by high-volume omnichannel brands

All in one place

Connect to multiple stores and platforms

Made for You

Seamless fulfilment shaped around your brand.

Global Reach

Delivering growth across every market.

Don’t just take our word for it

  • "We’re working with Fidelity in the Netherlands, and two key things stand out for us: their tech capabilities, like a strong WMS, and the transparency that allows us to act quickly - whether updating SKUs, product titles and variants, or simply sharing a tracking link and knowing when something has been dispatched. The other is Fidelity’s alignment with our company ethos and sustainable practices, finding a third-party logistics providers who supports and can almost reinforce our brand’s mission.”

    Jake Portner
    Hylo Athletics
  • "We are Zabi Hair – a young and ambitious company in the beauty industry. With our self developed product, the HairBooster, we experienced rapid growth. Of course, that growth came with challenges, but thanks to Fidelity’s super-fast service, we were able to scale immediately. This allows us to keep our full focus on what really matters: our customers and their hair. Thanks to Fidelity, we are able to continue achieving our dream growth."

    Zinzi Burg
    Zabi Hair
  • “We had the products but not the capacity to serve customers quickly. With Fidelity, we found fast service and great communication, and when we saw they had locations in the UK and US, we knew this is a partner we could truly grow with.”

    Marinde Duijker
    FittFaves
  • "Fidelity, with their presence in both the UK and the Netherlands, has made it really easy for us to enter new markets, from the UK to the EU, Australia, and Asia. Their tech was really important to us, giving us full visibility of our stock, orders, everything really, making it simple to manage multiple locations. Compliance is straightforward, and Fidelity has been able to support our growth from small initial stock to the large volumes we handle in the US."

    Brent Wrigley
    Tile (Life 360)

Our locations

Fidelity for Enterprise

For larger businesses with high-volume needs, we offer enterprise accounts tailored to your specific requirements. Our dedicated business development team works closely with you to develop custom solutions that meet your unique business objectives. That's why we're the partner of choice for leading B2B and omnichannel sellers in the UK, US and EU.

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150+ integrations

Fidelity's state of the art integration software seamlessly links together your web stores, e fulfilment, and shipping - giving you total visibility over the ecommerce order fulfilment process.

Value added services

Custom packaging

We understand that every detail matters - which is why we go the extra mile to ensure your brand experience is exceptional. Whether it’s custom branding stickers, a personalised thank-you card, or bespoke gift packaging, our custom packaging options help set your brand apart.

From branded packaging tape to distinctive shipping bags, your brand is in safe hands with Fidelity. Not sure what you're looking for? Our team of experts can help advise, support, and solve your custom packaging needs.

Industry-specific fulfilment

Looking for something a bit different? We go beyond traditional ecommerce fulfilment. We've worked with brands from across all industries - from premium perfumes, nutritional supplements, and even in-house clothing printing. Whatever the needs of your business, Fidelity can help you find the perfect solution.

If you're struggling to find an outsourced fulfilment option to meet the unique needs of your brand or industry, get in touch with our team. We'll work with you to find the best options to help your business grow.

We're ready when you are.

Find out how we help brands scale faster, smarter.
Use our quick no-obligation quote form, or speak to our team.