Our story
Fidelity started with a simple idea: fulfilment should work better.
Back in 2010, our founders Stephen Williams and Simon Vincent were managing two successful businesses - a software-led 3PL service for the automotive industry, and a premium eCommerce store in the audio space. What they learned? Traditional fulfilment wasn’t built for modern brands. So they built their own system. Fidelity combined the precision of 3PL logistics, with the flexibility and care that eCommerce brands need.
It worked. And now, with teams in the EU, UK and US, Fidelity Fulfilment offers smarter, more tailored fulfilment, for businesses who want more from their fulfilment partner.
Why Fidelity?
25,000
parcels processed per day
99%
picking accuracy
300,000 sq. ft.
of global storage
Our mission
We exist in supporting our customers to grow globally, through the positive delivery of trailblazing and distinctive fulfilment solutions, combined with exceptional customer service.
Our vision
Our vision is to be a global leader in fulfilment and logistics, deliverying innovative, value driven solutions that empower our clients; online, multi-channel, and retail strategies.
Trusted by
Quality
We approach our work with dedication and a love for what we do, driving us to exceed expectations
Innovation
We foster a culture of innovation, seeking new ways to enhance and expand our services.
Versatility
We embrace adaptability, ensuring that we are responsive to our clients’ complex needs.
Respect
We demonstrate care in our work, our methods, and in every relationship we build.
Fidelity: UK
Our UK team works with care and commitment, bringing their decades of experience together to deliver dependable support for our clients.
Fidelity: US
Our US team is built on strong relationships and a shared commitment to service, working together to meet the needs of clients across the country.
Fidelity: NL
In the Netherlands, our team combines local knowledge with a collaborative spirit, helping clients grow while staying closely connected to our wider network.
