Order Fulfilment, from the Ecommerce experts
Whether you're an online seller looking to grow your brand, or a global enterprise exploring new markets, we can help you find the fulfilment solutions you need. From ecommerce order fulfilment to returns management, we provide detail-oriented, tailored fulfilment services to businesses of all sizes.
What makes us different? Everything we do is built around you. Our powerful tech helps your business track and monitor your orders 24/7, from anywhere in the world. Our international fulfilment teams pick, pack and ship your goods with over 99% accuracy, keeping your customers coming back for more. And our in-house customer support means you're more than just a number - we're a part of your team, dedicated to helping your business grow.
Why Choose Us
25,000
parcels processed per day
99%
picking accuracy
300,000
sq. ft. of global storage
Native EDI and API integrations
Connect effortlessly with ecommerce platforms, retailers and carriers - no third-party add-ons required.
Customisable workflows
Adapt order and inventory processes on the fly, with configurable rules tags and picklist templates.
Real-time visibility
Stay in control, wherever you are. Manage orders, track inventory, and monitor performance, all through a fast browser-based interface.
Flexibility, built in
Trusted by high-volume omnichannel brands
All in one place
Connect to multiple stores and platforms
Made for You
Seamless fulfilment shaped around your brand.
Global Reach
Delivering growth across every market.
-
"We’re working with Fidelity in the Netherlands, and two key things stand out for us: their tech capabilities, like a strong WMS, and the transparency that allows us to act quickly - whether updating SKUs, product titles and variants, or simply sharing a tracking link and knowing when something has been dispatched. The other is Fidelity’s alignment with our company ethos and sustainable practices, finding third-party logistics providers who support and reinforce our brand’s mission.”
-
"We are Zabi Hair – a young and ambitious company in the beauty industry. With our self developed product, the HairBooster, we experienced rapid growth. Of course, that growth came with challenges, but thanks to Fidelity’s super-fast service, we were able to scale immediately. This allows us to keep our full focus on what really matters: our customers and their hair. Thanks to Fidelity, we are able to continue achieving our dream growth."
-
“We had the products but not the capacity to serve customers quickly. With Fidelity, we found fast service and great communication, and when we saw they had locations in the UK and US, we knew this is a partner we could truly grow with.”
.png)
-
"Fidelity, with their presence in both the UK and the Netherlands, has made it really easy for us to enter new markets, from the UK to the EU, Australia, and Asia. Their tech was really important to us, giving us full visibility of our stock orders and making it simple to manage multiple locations. Compliance is straightforward, and Fidelity has been able to support our growth from small initial stock to the large volumes we handle in the US."
Returns management
Our ecommerce fulfilment centres handle your returns with zero fuss. Returns left unchecked can destroy margin and leave customers frustrated with complicated process. But done well? Returns can be a powerful competitive point of difference in your customer journey; one that has the potential to seal the deal on repeat purchases. We’ll supercharge your ops team, providing the tools you need to target returns issues from inventory planning to customer communications.
